It is very important that federal contractors, especially those
new to federal contracting, understand that only contracting
officials (KO) can modify an existing contract. That means that
only they can:
• Change the scope of the work (approve
additional or new work)
• Change due dates or formats for
deliverables
• Authorize additional payments
• Change the FAR clauses that are part of
your contract (add or delete)
• Change how you must invoice for
payment
• ANYTHING TO DO WITH YOUR CONTRACT!
The point is that your "customer/client/PM" can't do any of the
above without going through the KO. Where businesses get in trouble
is usually getting caught between wanting to provide outstanding
customer service (the "rock") and the actual scope of work in the
contract (the "hard place"). It is great to expand existing work on
a contract but you also want to get paid for doing that work. If
you do work without the proper KO authorization the government is
not obligated to pay you.
So what should you do? If your customer wants to expand your
work:
• First, tell the customer that you are
more than willing to do the work on the third floor and ask her to
contact the KO responsible for your contract to request a
modification.
• Send an email to your customer
verifying the conversation and the details of the proposed
additional work.
• Send an email to the KO to give them a
"heads up" that the government customer should be contacting them
to modify the contract for additional work.
• The KO may require that you submit a
price quote for the new work. If so, respond quickly.
• When the KO issues the modification,
acknowledge it and start working.
All communications should be in writing and/or verified in
writing by email.